Refund Policy

Unambiguous and equitable refund terms for your reassurance

Overview

At EvenFieldCommonSpark, we recognize that plans may alter, and we are committed to establishing clear and unbiased refund procedures. This document details the instances in which refunds may be given for our yacht charter offerings.

It is important to review this policy thoroughly prior to booking. By reserving a charter with EvenFieldCommonSpark, you acknowledge and accept the refund conditions laid forth herein.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding transaction fees

Processing Time: 5-7 working days

Transaction Fee: €50 for payments via card

Conditions: Must be requested through written communication, email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter cost

Processing Time: 7-10 working days

Transaction Fee: €25 subtracted from the refund amount

Conditions: Cancellation must be justified; administrative charges apply

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund will be provided

Exception: Emergency situations may be taken into account

Alternative: A charter voucher might be issued at the discretion of the management

Conditions: Supporting documentation required for emergency cases

Weather-Related Cancellations

Our Commitment to Weather Safety

Our foremost concern is safety. Should there be a determination by our qualified captain that weather conditions are not conducive to safe charter operations, we offer adaptable alternatives:

  • Full Refund: If it's not possible to reschedule, a full refund will be given
  • Change of Date: Rebook your cruise to an open date without incurring extra fees
  • Voucher for Charter: Obtain a voucher valid for one year from the initial charter date

Protocol for Weather Evaluation

Weather evaluations conducted by us encompass:

  • An examination of wind velocities and patterns
  • Reviewing sea conditions and wave heights
  • Forecasts of visibility and precipitation levels
  • Notices and alerts from the Coast Guard
  • Assessment of safety from our professional captain

Timing for Decisions: Decisions regarding cancellations due to weather are made at least 4 hours before the planned start time.

Refunds Due to Medical Emergencies

Emergency Considerations

We empathize with the occurrence of unforeseen medical emergencies. Consideration may be given under the following circumstances:

  • Sickness or injury requiring hospital care
  • Passing of a direct relative
  • Unexpected military orders
  • Being summoned for jury duty or in response to a subpoena
  • Natural calamities impacting travel plans

Essential Documentation

In the event of a request for an emergency refund, please furnish us with:

  • Documentation from medical facilities or certificates
  • Certificate of death, if relevant
  • Legal orders from the military
  • Notices for jury service or court orders
  • Official statements pertaining to travel or disaster conditions

Refund Handling: Emergency refunds are handled within 3-5 business days following receipt of the appropriate documentation.

Refunds in the Event of Operational Issues

Problems with Yacht Functionality

In the event that the designated vessel suffers from solvable technical issues:

  • Replacement Yacht: Efforts will be made to offer a similar quality vessel
  • Complete Refund: Should no fitting replacement be available
  • Partial Refund: If the replacement vessel has different pricing parameters
  • Compensation: Additional reimbursement might be extended for any inconvenience caused

Unavailability of Crew

In exceptional scenarios wherein certified personnel are not available:

  • A substitute crew will be found if feasible
  • A full refund will be provided if the cruise cannot be conducted
  • An option to reschedule without financial penalty

Refund Procedure

Method of Reimbursement

Refunds are provided using the same method as the original transaction when possible:

  • Credit Card Payments: 5-7 business days
  • Direct Bank Transfers: 7-10 business days
  • Physical Currency/Check: 3-5 business days

Costs for Processing

Credit Card Fees

€50 charged for cancellations that occur more than 72 hours ahead

Bank Transfer Charges

€25 charged for all reimbursements done via bank transfer

International Handling

Extra charges may be levied for transactions processed internationally

Generating Charter Vouchers

Scenarios for Issuance of Vouchers

Vouchers for future cruises may be granted in lieu of a refund under certain situations:

  • Cancellations that occur with less than 24 hour notice
  • Cancellations due to inclement weather
  • Voluntary alteration requests
  • Service disruptions of an operational nature

Stipulations for Vouchers

  • Validity Period: Valid for 12 months from the date of issuance
  • Non-transferable: Vouchers cannot be transferred to another party
  • Monetary Value: Equivalent to the full amount of the charter without processing costs
  • Applicability: May be used for any available yacht charter
  • Expiry: No prolongation beyond the one-year mark

Refunds for Partially Rendered Services

Service Disruptions

If your journey is halted or abbreviated due to our company's oversight:

  • Refund proportionate to the undelivered service duration
  • Credit for an equivalent future yacht charter
  • Complimentary upgrades or additional services

Disturbances Caused by Guests

If a voyage needs to be curtailed early due to actions or breaches of safety by guests:

  • No reimbursement for the remaining period
  • Completion of the payment is obligatory
  • Potential extra costs may be incurred

Negotiating Refund Disagreements

Should you contest a refund judgement, the following options are available to you:

  • Solicitation of a secondary evaluation by our managerial staff
  • Provision of additional documentation or corroboration
  • Engagement with consumer advocacy groups
  • Exercising legal options in accordance with the law

How to Initiate a Refund Claim

Step 1: Reach Out to Us

Commence your claim for a refund through:

Step 2: Submission of Details

Your claim must include:

  • Confirmation code for your booking
  • Scheduled date and time of the charter
  • Grounds for cancellation
  • Any relevant supporting documents
  • Desired method for receiving the refund

Step 3: Our Review and Handling

Your request will be acknowledged within one day, assessed against our policy, a determination provided within two days, and any approved refunds processed within the specified periods.

Guidelines of Note

  • All claims for refunds must be issued in a documented format
  • Refunds are conducted in €, regardless of the original transactional currency
  • Acquisition of travel insurance is highly advised
  • Changes to this policy will be communicated 30 days in advance
  • Refunds are subject to local taxes and legal stipulations

Connecting with Us

For inquiries regarding refunds or to submit a request for one:

Department for Refunds
EvenFieldCommonSpark Marine Services Ltd.
Marina Point
Nice 06300
France

Phone: +33 4 93 00 00 00
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised Date: August 22, 2026

This reimbursement policy has been crafted with transparency and fairness as keystones. We implore you to consider these guidelines with diligence before scheduling, and do not hesitate to reach out to us with any uncertainties or concerns.